Terms and Conditions of Sale

Eurox10.com Terms and Conditions of Sale
General conditions
This document sets out the general conditions of sale and the general conditions for online use of the www.eurox10.com website, and all subdomains / sub-websites. The domain www.eurox10.com is the property of CentralCasa lda, a private limited company, headquartered in Cais do Lugan 224 2nd dto. 4400-492 Vila Nova de Gaia, Taxpayer No. 506659879, which is also his registration number at CRC de Gaia, with a registered capital of € 125,000.00.
CentralCasa Lda reserves the right to modify these general terms and conditions of use freely and at any time to adapt them to applicable law, without notice.
Browsing the website www.EuroX10.com, its subdomains and sub-websites, as well as the purchase of any product at those addresses, requires the acceptance of these general conditions of sale and the general conditions of use contained on the page.
Online sales are only valid and applicable to the territories of mainland Portugal, the Azores and Madeira.
The fact that the customer has not received these general conditions of sale in his or her native language does not preclude their application.
Opening hours: Monday to Friday from 09:00 to 13:00 and from 14:30 to 18:00. Closed on Weekend and Holidays.
Amendment of these conditions
EuroX10 reserves the right to unilaterally and at any time, without prior notice, modify the presentation and content of the website, its services and the General Conditions of Use. These modifications will serve to improve the website while improving the services offered to the website user.
Articles and Prices
EuroX10.com takes into account information on the essential characteristics of articles through technical descriptions shared by its suppliers and photographs illustrating the articles marketed, in strict compliance with the best market standards.
The retail prices shown at www.EuroX10.com and their subdomains are in euros. By default, all items have the price with VAT included even if you can choose to see prices without VAT.
If applicable, the values ​​of Ecovalor + EcoREEE, as provided for in DL No.62 / 2001 and DL No. 230/2004 respectively and the private copy offset provided by Law No.62 / 98, as amended by Law No.49 / 2015, are included in advertised price.
Shipping costs are borne by the user and buyer, and add to the total value of the items selected. You will be informed of these charges before confirming your order and completing the purchase process.
EuroX10.com reserves the right to change prices at any time, however it undertakes to apply the rates and prices indicated when placing the order.
EuroX10.com is not responsible, directly or indirectly, for any information, content, statements or expressions contained in the texts of articles marketed on www.EuroX10.com. Authoring the content of the product descriptions is the responsibility of the publishers, manufacturers and distributors of the articles in question.
In the event of a computer, manual, technical, or other error that causes a substantial unanticipated change in the selling price not foreseen by EuroX10.com, so that it becomes exorbitant or manifestly derisory, the request order will be considered invalid and void.
The prices and products available at www.EuroX10.com are only valid for purchase orders placed through www.EuroX10.com, coinciding with the prices in the physical store, except for promotions expressly indicated online.

Orders
To place an order you need to go to www.EuroX10.com and register as a user by filling out the electronic form following the instructions in each step. After registration, you will be able to purchase your product (s).
If you want the order to be supplied in full, please indicate it, otherwise we will deliver it according to the availability of the articles.
You should also mention if you want to pick up at the physical store the merchandise contained in the order or that it is shipped by carrier.
If you wish to pick up the goods at the physical store, you must do so within 5 working days of ordering, after which EuroX10.com may consider the order to be ineffective.

Payments
EuroX10.com through its online store has several payment options.
The goods will only be delivered upon payment by ATM, bank transfer, cash, credit card, PayPal and / or as agreed upon and stated on the invoice.
In payments made by check, the goods will be delivered after good collection.
In case dand customers resident in the archipelagos, orders will be shipped only and upon payment of the item (s) and shipping charges.

Default
If the customer does not pay the price on the due date, EuroX10.com will be entitled to demand default interest until full payment at the annual rate of 17% (seventeen percent), applied on a simple interest basis.
In the event of non-compliance, the Client shall pay EuroX10.com the expenses and charges resulting from the judicial collection of the debt, including the fees due to the Lawyer.
In the absence of designation by the customer, EuroX10.com may impute payments made by the customer to offset the customer's pre-existing debts in accordance with the supplementary rules set out in Article 784 of the Civil Code.
The payment made by the customer that is not enough to cover the amount due will be charged on the successive collection costs and default interest and finally the price due.

Shipping and Delivery
After completing the entire purchase process, the delivery of the product (s) depends on their availability.
Orders placed on weekends or national holidays will be processed the next business day.
Orders registered with the option of delivery by carrier will be shipped from Monday to Friday.
Orders registered by carrier will be delivered within the timeframe referred to in the chosen option. After shipping, you will receive an email with its guide number so that you can follow the route directly on the carrier's website. (available from 21h on the day of dispatch).
All orders shipped by carrier will be accompanied by their invoice, placed on the outside of the package, in a plastic bag for proper effect.
Choosing a “door-to-door” shipping method assumes that the Customer is at the designated destination by 7 pm on the day of delivery. If no one is present to receive the order, it will be stored at the regional carrier's warehouse at the end of the day. The customer, duly identified, must then pick up the order directly on site within 5 working days. If the customer does not claim the order within the indicated timeframe, it will be returned to the sender and the shipping costs will be charged again for re-delivery. For convenience, customers in mainland Portugal can order delivery to a pick-up point of their choice by choosing the PickUP shuttle service.
EuroX10.ccom reserves the right not to make any other sales to customers whose outstanding orders have yet to be claimed until the amount of the outstanding postage has been settled.
In the delivery procedure, the customer will not be able to open the packages without his signature on the waybill in which he received them, however, should check the volume (s) and prove the good exterior condition of the package.
In the event of any visible external damage to the goods, the customer should refuse to receive the volume (s) and contact EuroX10.com directly through one of the available contact means.
If it is not possible to confirm the condition of the goods upon delivery, the customer must sign the waybill indicating "pending verification".
The deadline to file a claim for shipping damage will be 48 hours from the date of delivery. After this period of time, EuroX10.com is not responsible for any damage / defect that may have occurred in shipping.
Possible damage / theft inherent to the transportation of the equipment will be the responsibility of the carrier, covered by an insurance of a maximum of 250.00 €.
The lack of indication on the waybill about possible external damages cannot be claimed, thus being the responsibility of the customer.
If the addressee is a minor, the object (s) may only be collected by one of his / her representatives / parents, upon presentation of the respective identification, as well as that of the recipient (citizen card / ID card). both). If the representative is not one of his parents, the minor's representative must also present a document / judgment that gives him the responsibility for the minor.

Responsibility
Eurox10.com does not guarantee the absence of viruses or similar elements in electronic documents and files stored in your computer system and on its website, and will not be liable for any damage caused and derived from the possible presence of viruses and other similar elements.

Privacy Policy and Data Protection
Eurox10.com respects the privacy of all users of its website and has implemented the necessary and sufficient measures to protect their personal data, during its transmission and the storage and processing period.

against destruction, loss, theft, etc…
Some sections and / or features of this website may be navigated without the disclosure of any personal information by the user.
However, when the collection of personal information is required to provide services or when each user decides to provide some of their personal data, the use of that information and data will be made in compliance with the General Data Protection Regulation - to be ensured. the confidentiality and security of the personal data provided.
The entity responsible for collecting and processing personal data is EuroX10.com.
Personal data provided by users will be subject to computer processing and will be contained in the Company's database (s).
Personal data may be requested when:
•    Create an account;
• Register an order;
• Request a quote;
• Fill out the newsletter form;
• Request technical support.
In each of these situations, we may ask for your name, email address, phone number, residence, business type, customer preference information, customer number, and tax ID.
Additional personal data required to register or register for services and offers may be required.
The data collected will not be disclosed to third parties, but may be sent to subcontractors by Eurox10.com., For their own account and under their responsibility and supervision, to perform the following data processing operations:
• Processing of Newsletters sent through a subcontractor and complying with the General Data Protection Regulation (RGPD) and numerous other international standards for security, privacy and consent of personal data.
• Shipment of orders by carrier
If you wish, you may request to delete all your personal data stored in our database, or to delete your registration on the EuroX10.com website at any time.
You may also choose not to receive any promotional messages via email. You are granted the right to control the deletion of personal data without undue delay.
You can order by letter to our address (Cais do Lugan 224 2º dto.) And or by e-mail. In the case of newsletters, you may exercise this right in the Eurox10.com client area.

Governing Law and Covenant of Jurisdiction
These general marketing conditions and any additional clauses contained in specific supply contracts are governed by Portuguese private law, whether they refer to domestic transactions.

Conflict resolution
Under Law No. 144/2015 of 8 September, and in case of dispute the consumer may resort to an Alternative Dispute Resolution Entity.
EuroX10.com is a member of the Arbitration Center CICAP - Porto Consumption and Arbitration Information Center, with the following contacts:
Damião de Góis Street, nº 31 Shop 6; 4050-225 Porto; Tel .: + 351 225508349 / +351 225029791; Email: [email protected]; Web: www.cicap.pt
More information available at the Consumer Portal: www.consumidor.pt
Other Consumer Conflict Arbitrage Centers:
CNIACC - National Center for Consumer Conflict Information and Arbitration
www.arbitrationdeconsumo.org
CIMAAL - Algarve Consumer Information, Mediation and Arbitration Center
www.consumoalgarve.pt
CACCDC - Center for Consumer Conflict Arbitration of the District of Coimbra
www.centrodearbitulhodecoimbra.com
CACCL - Lisbon Consumer Conflict Arbitration Center
www.centroarbitaduralisboa.pt
TRIAVE - Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
www.triave.pt
CIAB - Center for Consumer Information, Mediation and Arbitration (Arbitral Tribunal de Consumo)
www.ciab.pt
Madeira Consumption Conflict Arbitration Center
www.srrh.gov-madeira.pt

Guarantees
Public Sale:
All articles marketed by EuroX10.com are under 2 years warranty, according to the provisions of article 5 of Decree-Law No. 67/2003 of 8 April, as amended by Decree-Law No. 84 / 2008, of 21 May, except for some exceptions of products / wear articles arising from their use (example: consumables, batteries and others), which is determined by the manufacturer.
Resale: All items marketed by EuroX10.com are warranted for one year, except for certain exceptions to products / wear articles arising from their use (eg consumables, batteries, etc.) as determined by the manufacturer.

In the event that the article has an anomaly / defect, you should contact the EuroX10.com After Sales service via the helpdesk phone line or by email, describing the anomaly / defect the article displays and indicating its number. of the invoice. Our After Sales Service will checkagainst destruction, loss, theft, etc…
Some sections and / or features of this website may be navigated without the disclosure of any personal information by the user.
However, when the collection of personal information is required to provide services or when each user decides to provide some of their personal data, the use of that information and data will be made in compliance with the General Data Protection Regulation - to be ensured. the confidentiality and security of the personal data provided.
The entity responsible for collecting and processing personal data is EuroX10.com.
Personal data provided by users will be subject to computer processing and will be contained in the Company's database (s).
Personal data may be requested when:
•    Create an account;
• Register an order;
• Request a quote;
• Fill out the newsletter form;
• Request technical support.
In each of these situations, we may ask for your name, email address, phone number, residence, business type, customer preference information, customer number, and tax ID.
Additional personal data required to register or register for services and offers may be required.
The data collected will not be disclosed to third parties, but may be sent to subcontractors by Eurox10.com., For their own account and under their responsibility and supervision, to perform the following data processing operations:
• Processing of Newsletters sent through a subcontractor and complying with the General Data Protection Regulation (RGPD) and numerous other international standards for security, privacy and consent of personal data.
• Shipment of orders by carrier
If you wish, you may request to delete all your personal data stored in our database, or to delete your registration on the EuroX10.com website at any time.
You may also choose not to receive any promotional messages via email. You are granted the right to control the deletion of personal data without undue delay.
You can order by letter to our address (Cais do Lugan 224 2º dto.) And or by e-mail. In the case of newsletters, you may exercise this right in the Eurox10.com client area.

Governing Law and Covenant of Jurisdiction
These general marketing conditions and any additional clauses contained in specific supply contracts are governed by Portuguese private law, whether they refer to domestic transactions.

Conflict resolution
Under Law No. 144/2015 of 8 September, and in case of dispute the consumer may resort to an Alternative Dispute Resolution Entity.
EuroX10.com is a member of the Arbitration Center CICAP - Porto Consumption and Arbitration Information Center, with the following contacts:
Damião de Góis Street, nº 31 Shop 6; 4050-225 Porto; Tel .: + 351 225508349 / +351 225029791; Email: [email protected]; Web: www.cicap.pt
More information available at the Consumer Portal: www.consumidor.pt
Other Consumer Conflict Arbitrage Centers:
CNIACC - National Center for Consumer Conflict Information and Arbitration
www.arbitrationdeconsumo.org
CIMAAL - Algarve Consumer Information, Mediation and Arbitration Center
www.consumoalgarve.pt
CACCDC - Center for Consumer Conflict Arbitration of the District of Coimbra
www.centrodearbitulhodecoimbra.com
CACCL - Lisbon Consumer Conflict Arbitration Center
www.centroarbitaduralisboa.pt
TRIAVE - Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
www.triave.pt
CIAB - Center for Consumer Information, Mediation and Arbitration (Arbitral Tribunal de Consumo)
www.ciab.pt
Madeira Consumption Conflict Arbitration Center
www.srrh.gov-madeira.pt

Guarantees
Public Sale:
All articles marketed by EuroX10.com are under 2 years warranty, according to the provisions of article 5 of Decree-Law No. 67/2003 of 8 April, as amended by Decree-Law No. 84 / 2008, of 21 May, except for some exceptions of products / wear articles arising from their use (example: consumables, batteries and others), which is determined by the manufacturer.
Resale: All items marketed by EuroX10.com are warranted for one year, except for certain exceptions to products / wear articles arising from their use (eg consumables, batteries, etc.) as determined by the manufacturer.

In the event that the article has an anomaly / defect, you should contact the EuroX10.com After Sales service via the helpdesk phone line or by email, describing the anomaly / defect the article displays and indicating its number. of the invoice. Our After Sales Service will checkbest procedure for solving the problem.
During the first 15 days from the date you received the order and / or took possession of the purchased item, the replacement will be effected immediately, provided the damage is confirmed by EuroX10.com After Sales service and the item shows all its original components, accessories, operating instructions and packaging in perfect condition. In case of stock break, a credit note will be issued so that the customer can choose another article. If, from the analysis performed by the After Sales service, it is found that the article is not defective or that the warranty has been breached or that the product has not been sold by EuroX10.com, the warranty claim (RMA) will be returned to the customer at a charge. Shipping
After 15 days from the invoice date and if the Customer detects any damage or defect in the item, he / she must fill in the respective RMA form and send it to our after sales service or deliver it directly to the premises.

Warranty Exclusions:
• If you do not have the purchase invoice;
• Damage resulting from adverse external actions: Poor handling, voltage spikes, floods and anomalies due to accident;
• Improper connections of components or peripherals;
• software;
• Removal or damage of labels applied by the manufacturer
• Technical interventions by personnel not authorized by the brand.
Important: We suggest that you back up all accessories, manuals and original boxes of the respective items in order to ensure good safety and transportation, even if this practice is not expressive for warranty purposes, except for the immediate exchange under the conditions provided for up to 15 days. days
Repairs made by EuroX10.com technical service benefit from a 3 month warranty offered to the end consumer.

Online sell - Contract Resolution (Returns)
To proceed with a return, in accordance with the provisions of paragraph 1 of article 10 of DL No. 24/2014 of 02/14, you have a maximum period of 15 days from the date of receipt of the order and / or taking possession of purchased products.
The return of the article should be made upon presentation of the respective invoice and it should be in perfect commercialization condition, in original packaging and accompanied by all accessories (manuals, cables, etc.), and then a credit note will be issued if so be justified.
In cases of free Resolution of the Contract, the shipping costs related to the return are borne by the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law No. 24/2014, of 14/02.
You should never send the item to EuroX10.com without having previously filled in and sent the return form to our helpline ([email protected]) and receive referral.
All items will be checked upon arrival at EuroX10.com and will only be accepted for exchange or return within the parameters described below.
The shipping cost of returning products, regardless of the reason, is a responsibility of the customer.

Return Conditions
1. Article without sign of misuse.
2. Return of the complete article, without being opened or used, with all its components and accessories, instructions and original packaging in perfect condition.
3. Return Term: Until the 15th consecutive day, from the delivery date.

• Faulty Product
You should contact our helpline or contact our After Sales service.
During the first 15 days from the date you received the order and / or took possession of the purchased item, the replacement will be effected immediately, provided the damage is confirmed by EuroX10.com After Sales service and the item shows all its original components, accessories, operating instructions and packaging in perfect condition. In case of stock break, a credit note will be issued so that the customer can choose another article. If, from the analysis performed by the After Sales service, it is found that the article is not defective or that the warranty has been breached or that the product has not been sold by EuroX10.com, the warranty claim (RMA) will be returned to the customer at a charge. Shipping

 • Returns for shipping damage
The deadline to file a shipping damage claim is 48 hours from the date of delivery. Exceeding this period, EuroX10.com will not be responsible for any damages that may have occurred in the transportation of the article.
See here for more information on delivery by carrier.

If you choose to refund the amount, we inform you that, after validating the return conditions described above, you are requested to send the IBAN proof of bank account in order to return the respective amount.
The refund is made by the same payment method.
In the case of payment by Entity / Reference, please provide us with a NIB / IBAN to expedite the return process.

Physical Store Sale - Contract Resolution (Returns)
Purchases made at the physical store, noThere is no legislation, unlike EuroX10.com online sales, you are not required to accept the Contract Resolution (return) if the item is in compliance. However, courtesy of EuroX10.com with its customers has a deadline of 15 days after purchase. Upon acceptance of the return, after duly analyzed by our After Sales Services, a Credit Note is issued. This credit note may be partially or wholly discounted on new purchases at EuroX10.com, both online and in-store. If you want the refund, it will be done by the same way you made the payment.